As an executive coach, mentor and specialist in client service delivery, Alison has worked with major corporations, hotels and service organisations to either establish or elevate their leadership teams and operations to exceptional standards. She has worked in executive leadership roles in Australia, UK and European Union, Japan, Hong Kong, Canada, USA and Latin America.With over 20 years of global leadership experience; Alison is reknown for her unique capacity to inspire and create environments and services that engage clients, deliver sustainable results and achieve brand enhancement. The objective is to ensure an organisation’s brand values are translated to the environment and services experienced by clients.
Her holistic and tailored coaching and mentoring approach is designed to enhance both performance and well-being and to ensure that the process and behavioural improvements become intrinsic to an organisation’s corporate culture. Alison’s expertise was initially developed through her role as Global Director of Rooms with Hyatt International Hotels, where she was responsible for the design and implementation of operations and client service standards for more than 65 hotels worldwide. Alison was later recruited by Macquarie Group to head up its Global Guest Relations division; her role was to develop and implement an unrivaled client experience in Guest Relations operations in over 20 locations, across six continents. As Macquarie became a global leader in the introduction of activity-based workplaces (ABW), Alison’s expertise was instrumental in addressing the complex operational and change management challenges involved in successfully transitioning to the new workplace environments