Claire Pointon is UK managing Director of Just Eat.
Claire’s previous role was the Customer Director of John Lewis, where she led brand, marketing, in house creative, digital marketing and customers experience for all channels. Claire was responsible for driving the brand and customer growth including innovation in proposition development across all channels. Claire re- launched the John Lewis brand, has lead the development of affordable brand by John Lewis called Anyday and grew their digital performance.
Prior to this Claire was the Chief Customer & Commercial Officer at a digital start up within Dixon Carphone which developed digital customer journeys as a software business within the B2B sector. Claire also sat on the UK Carphone Warehouse executive team as their Customer & Commercial Director responsible for the customer strategy and commercial performance. Claire was instrumental in driving the retailers trading performance, market share, and introducing digital selling & customer journeys into the 800 Carphone retail stores.
Claire previously held a role as Marketing & Innovation Director at Kerry foods launching brands and stretching those brands into new categories such as Walls and Fridgeraiders. Her experience also extends to international roles in the Telecoms space holding senior marketing roles in T-Mobile International driving loyalty, brand experience and customer experience.
