Gwen Taylor is a marketing operations and strategic leader with experience spanning agency, retail and client side roles. As Head of Restaurant Brand Experience at KFC UK & Ireland, she leads end-to-end campaign delivery and brand activation across more than 1,000 restaurants and owned channels, turning big ambitions into brilliant execution. Because at KFC, ‘Nothing Beats The Original’, but protecting and growing an iconic brand demands strategic clarity and consistency at scale. Now in her seventh year at the Colonel’s HQ, Gwen has sampled as much popcorn chicken as POS. Known for bringing clarity to chaos, she has built a reputation for scaling marketing operations, strengthening creative capability and designing operating models that balance commercial rigour with bold, effective delivery. She’s led large, multidisciplinary teams, overseen global creative functions and delivered impact across marketing, customer experience and retail environments. People sit at the heart of how Gwen leads. She’s passionate about building confident, high performing teams and inclusive cultures where people feel safe to think, stretch and do their best work. A Heartstyles Accredited Facilitator and graduate of Upfront Bond 7, she is also the proud co-founder of Parents Inc., an internal community supporting parents returning to work. These experiences have shaped her belief that emotionally intelligent leadership and psychological safety are essential ingredients to building high performance and lasting impact. Outside of work, Gwen is a mum to two young children and mid-renovation on her family home. When she gets chance to escape the city, she loves heading back to Yorkshire to see family and reconnect with her roots, or the Kent coast for seafood and cycling.
Gwen Taylor, Head of Restaurant Brand Experience, KFC
