Kelly Tagalan is a customer experience, growth strategy and service improvement leader working in government, with a career spanning marketing, education-technology and purpose-led organisations.
Her work focuses on translating customer and community insight into better services, stronger organisational performance and practical change. Throughout her career, Kelly has built and grown programs, partnerships and teams — from scaling Code Club Australia into a national network reaching more than tens of thousands of young people each year, to developing new products and services in education and technology, and building partnerships across the corporate, government and not-for-profit sectors.
Originally from California, Kelly has called Australia home for more than a decade. She remains particularly interested in the intersection of customer experience, organisational strategy, innovation and social impact and supports that in her role within government, and her work with boards.
