Nicole is Mercer Super’s Chief Customer Officer, bringing over 20 Years of experience n financial services. She joined Mercer Super in March 2023 with the goal of driving growth, enhancing customer experience and increasing retention through multi-channel personalisation.
Since joining mercer Super, Nicole has revitalised and expanded the Customer and Growth Function to help members and the employers and advisers who support them in the moments that matter. Her portfolio includes marketing strategy consumer and business marketing, education, communications, digital, content, customer experience and engagement.
Prior to joining Mercer Super, Nicole worked at prominent financial services brands including Colonial First State MLC and ING Australia. She has a strong background in consumer growth marketing and a proven track record of leading high-performing teams in dynamic environments.
Nicole holds a Bachelor of Communications and a Master of Marketing from the University of Technology, Sydney. Outside of work Nicole enjoys cooking, reading, reality television and lives in Sydney with her husband Michael and daughter Mikaela.
