Carla recently set up her own Customer Experience Consultancy, Cudos Consulting and is passionate about creating simple, valuable experience for Customers in both B2B and B2C. She has recently worked on projects for OCR, Vodafone and Aldermore. Before setting up Cudos Consulting, Carla held the role of Customer Experience Director at Severn Trent Services for 2 years, prior to this she held the Global Marketing Director role, which she was promoted to from the role of Marketing Manager. She joined Severn Trent Services, following two and a half years in marketing positions at RMC, during which time she received two internal promotions.
Carla started her marketing career when she joined Nationwide Access Platforms as a Marketing Administrator. She has a degree in English and Media Studies, has completed both the CIM Advanced Certificate in Marketing and the Post Graduate Diploma as well as the IDM Certificate in Digital Marketing.