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Jeff Miller, Product & Consumer Marketing, Chapter Lead – ING

Jeff is currently the Product & Consumer Marketing, Chapter Lead for ING.

Prior to this he was the Executive Manager, Credit Cards, Personal Loans and Foreign Exchange Marketing at Australia’s largest retail bank CommBank. With over a decade of experience, he is responsible for leading the marketing efforts for CommBank’s major consumer lending and travel funds products. In a role as diverse as it is rewarding, Jeff works closely with a range of partners including Myer, Flight Centre and MasterCard, American Express and Visa to continually deliver unique and engaging propositions for his customers to help best meet their financial needs.

Most recently, Jeff has been accountable for driving a continuous innovation agenda including multiple Australian market-first initiatives and delivering consistent growth in existing marketing programmes. Jeff’s experience has also extended across other business functions including stints also running the Credit Card Distribution and Loyalty business functions at various points throughout his career.

A direct marketer by trade, Jeff has worked across a variety of retail banking services, delivering marketing programmes across home loans, financial planning, insurance and youth (including the famed Dollarmites).

Whilst his marketing career started on the CommBank Graduate programme and continues with CommBank today, Jeff has also spent time in the UK at leading telco retailer Carphone Warehouse, where he was responsible for running the Mobile Upgrade and Cross-Sell marketing programmes.